A few weeks ago we attended SuperZoo, the national show for pet retailers, at the Mandalay Bay Convention Center in Las Vegas. The show was a huge success and we had a great turnout at our booth. We re-launched our Precise Naturals products at the show and the product line was well received by all who attended.
Not only did our products earn praise, but so did our staff.
After the show, we received an email from a retailer highlighting our sales team’s commitment to customer service. During her visit, she misplaced her purse and our sales team made every effort to return it to her. Here is what she had to say:
“My name is Debra Manfield, and I’m the owner of Four Paws Pantry & Spa. I attended SuperZoo, a great show by the way, and visited the Precise booth late Wednesday. I wanted to learn more about your new grain free formulation and the staff there was very attentive and gave me the information I needed. In my haste to wrap up a vendor appointment and leave the show, I l realized I misplaced my purse filled with everything I needed to survive the show, the city of Las Vegas and the plane ride back home. I didn’t realize the loss until several minutes after the show had ended.
Frantically I retraced my steps, my associate in tow, and came up empty. We quickly made our way to the exit, hoping I would find a security guard and equally hopeful that someone had turned in my purse. Racing by the exit I noticed a group of people from, you guessed it, the Precise booth. All of them had been waiting by the main exit hoping I would appear so they could give me back my purse. Mind you this is after being on their feet from at least 9 that morning until 5 that afternoon! They all took time from their “time off” to help a woman who, with out their commitment, would be facing several unpleasant outcomes.
I cannot thank them enough. Your organization should feel proud that you have such dedicated employees, but then you probably already know that!”